Item return policy

If the customer is a consumer (consumer) in the legal sense (legislative decree no. 206/2005), he can cancel the contract by means of registered mail with return receipt within the time limit of 14 (forteen) working days from receipt of the delivery of the ordered goods and/or receipt of a partial delivery as stipulated by the law.

trade, business, craft or profession, are entitled to cancel any contract on the following conditions:

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you receive a product from the shipping company.
To exercise the right to cancel please send us a registered letter with response form, E-Mail ([email protected]) or Fax (0473 291284) with the cancellation. You may use the cancellation form if you want but its not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation:

If you cancel the contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and not later than fourteen days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You shall bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion or/and premature expiration of the right of cancellation:

  • The right to cancel is excluded for contracts for the supply of a newspaper, periodical or magazine, with the exception of subscription contracts for the supply of such publications.
  • The right to cancel is excludet if you aquire products which get made on custom for you (custom color, size etc.).

If it has not been otherwise agreed by contract, the right of cancellation is excluded in accordance with legal ordinance no. 206 of 6th September 2005:

  • if the service has been started with the agreement of the consumer before the cancellation limit has expired,in the case of merchandise or services whose price is linked to fluctuations in the market over which the seller has no influence,
  • in the case of made to measure merchandise or products that can not be returned because of their condition or because they would perish on the return journey,
  • if sealed audio visual products or software have been opened by the buyer;
  • in the case of newspapers and magazines.

In the case of articles that have been impaired by traces of use or where the packaging has been damaged, “Platinlux des Platino Giorgio & Co. KG” takes an appropriate compensation for the reduction in value provided that the customer’s prior cancellation of contract has been accepted by “Platinlux des Platino Giorgio & Co. KG”. The right to withdraw from a contract in any case applies only to the mail-order business; products collected directly from “Platinlux des Platino Giorgio & Co. KG” are excluded.

The aforesaid registered mail with return receipt as well as the return consignment is to be sent to the following address:

Platinlux des Platino Giorgio & Co. KG
Romstrasse Nr. 116
I - 39014 BURGSTALL (BZ)

Important Links: